Thank you for your order! 

Please read the following information carefully!

Order Processing

Because we create each certificate and ID manually, it takes two to five business days to process.

Processing time is not part of shipping! Orders are then shipped via USPS priority mail or first class and arrive within a 2 to 3 business day window. You will get an email notification when your order has shipped.

You will receive a confirmation email shortly. If you have any questions or comments, please email us at

Digital Certificate Processing:

Digital certificate and IDs deliver within 1 to 2 business days. However, there may be delays if your order information is incorrect or needs follow-up.

Have Order Questions?

If you have any questions or need to make changes to your order, please sign-up and submit a ticket with customer support!

Emotional Support Dog Customers:

Please click here to view a sample letter for your doctor to complete. We highly recommend getting a letter, especially when flying.

To learn more about Service Dogs we recommend the following books:

Training Your Own Service Dog: Step by Step Instructions with 30 Day Intensive Training Program to Get You Started

Training Your Own Service Dog Book 2: Training Psychiatric Service Dogs – PTSD, Anxiety Disorders, and Depression