General Questions

What is the difference between each type of certification?

SERVICE DOGS–These dogs are trained in a very specific way to perform specific tasks that the owner cannot perform due to his/her disability. While the law does allow for an owner to do the training. Those who qualify for a service dog certification include those who suffer from mobility issues, visual impairment, hearing impairment, seizures, diabetes, PTSD, autism, epilepsy, (MS) multiple sclerosis.

EMOTIONAL SUPPORT DOGS–Emotional support dogs do not perform any specific tasks but provide emotional support and companionship for a person with certain psychological diagnoses. Those who qualify for this type of dog include those who have PTSD, stress, social phobias, panic attacks, depression, bipolar/mood disorders and anxiety. Emotional Support Animals are not specifically mentioned by the ADA, and so businesses (besides airlines and housing establishments) have more discretion about whether to allow the ESA onto its premises. In general, politely asking the business owner to allow admission with your ESA, along with presenting the proper paperwork, including a therapist letter, will be enough to ease any concerns the business owner may have.

THERAPY DOG– Although therapy animals provide a precious therapeutic service to all kinds of people in need, they are NOT considered “service animals, ” and they and their handlers have no protections under federal law (ADA, the Fair Housing Act, Air Carrier Access Act, etc.). Some states, however, have laws that afford therapy animals and their handlers rights and protections.

Which dog certification is going to be the right one for me?

The type of certification depends on the owner’s documented disability. For mobility issues, visual impairment, hearing impairment, seizures, diabetes, PTSD, autism, epilepsy, (MS) multiple sclerosis, and other such disabilities would require a Service Dog Certification. For diagnoses such as anxiety, depression, bipolar/mood disorders, panic attacks, and other psychological conditions, you would obtain an Emotional Support Dog certification.

What is your return policy?

If you order a vest for your dog and it doesn’t fit you can exchange it for one that fits better. Please contact us and we will setup a return. There are NO refunds on certificates and ID cards (electronic or printed) since they are printed/shipped upon order.

How quickly will I get my stuff once I register?

An electronic version of the ID card is emailed within 24 to 48 hours (if you purchased an electronic copy add-on or a complete package) and which can be printed for use before your laminated card(s) arrive. All other materials should ship within two to six business days.

How long is my registration good for?

Your registration is valid for the duration of your dog’s life. Once your dog passes, your registration and ID are considered expired.

I feel as though I am getting discriminated against. What can I do? I feel I am being mistreated because of my disability. What can be done?

Most of the time, the general public only needs to be educated on your rights under the ADA and related acts.

It is important that you, yourself, clearly understand your rights under the ADA and that you have taken the necessary time to educate yourself about the law(s).

Will any airline give me trouble about bringing my dog on board with me?

According to the law, airlines cannot prevent you from bringing a registered service dog on board. That being said, it depends on the airline and policies. You will have all required documentation to provide to your airline carrier for verification. For more information on ADA service dog rules, you can read more here.

Service Dog FAQ

What is a service dog?

A “Service animal” means any dog that is trained to do work or perform tasks for the benefit of an individual with a disability, including a physical, sensory, psychiatric, intellectual, or other mental disability. The duties carried out by a service animal must be directly related to the handler’s disability.

Do I qualify as disabled?

If you have a disability (a physical or mental impairment that substantially limits one or more major life activities of such individual), then you are entitled to a service dog to do work or perform tasks for you. You are never required to disclose what your disability is to anyone, nor is anyone allowed to ask about your disability,  calls for medical documentation, require a special identification card or training documentation for the service dog or request that the service dog demonstrates its ability to perform the work or task.

Are there any fees attached to bringing my support dog with me?

According to the ADA, a person with a disability can not be charged to have his/her registered support dog with them.

With respect to an individual, the term 'disability' means:

  • A physical or mental impairment that substantially limits one or more major life activities of such individual;
  • A record of such an impairment; or
  • Being regarded as having such an impairment

Major Life Activities:

  • Major life activities include, but are not limited to, caring for oneself, performing manual tasks, seeing, hearing, eating, sleeping, walking, standing, lifting, bending, speaking, breathing, learning, reading, concentrating, thinking, communicating, and working.

What are my rights?

If the handler is physically or mentally disabled, and their disability prevents them from being able to perform a major life activity (or makes it tough to carry out that major life activity), they may take a service dog (trained to do the task for the disabled handler) into any place any person without a dog would normally be able to go. This includes, but is not limited to; restaurants, grocery stores, malls, theaters, buses, taxis, trains, airplanes, hotels, government buildings, parks, amusement parks, churches, etc.

I have a disability. Do I need documentation to proceed with my registration?

This answer requires both a yes and no. On the one hand, we do not need any proof of the disability. We will, however, ask you to acknowledge that you have a documented and verifiable disability that is covered under the ADA. We supply documentation for both service dogs and emotional support dogs, and which certification depends on the type of your disability. We ask that people, please do not take advantage of our service.

Is PTSD covered?

Yes, PTSD (Post-Traumatic Stress Disorder) is covered under ADA Laws.

Am I able to apply for a service dog?

Yes, the dog owner or a representative for the dog owner may apply. A medical professional does not need to apply, nor do we require any sort of medical documentation from a doctor.

Emotional Support Dog FAQ

What is an emotional support dog?

An emotional support dog (ESD) is a dog that provides comfort and support in forms of affection and companionship for an individual suffering from various mental and emotional conditions. An ESD is not required to perform any specific tasks for disability like service dogs are. ESD are meant for emotional stability.

What medical conditions qualify?

Emotional support animals can help with a wide variety of medical conditions, including anxiety disorders, depression, bipolar disorder, sleep disorders, arthritis ataxia, neurocognitive disorders, post-traumatic stress disorder, various fears and phobias, vision and hearing disabilities, multiple sclerosis, epilepsy, autism, and more.

Emotional Support Dog Documentation Requirements?

We do not require documentation for the actual process, but you will need to carry a doctor’s note with you. Businesses have the right to request a doctor’s note for anyone using an emotional support dog. And you will of course, also be required to carry the valid registration for your emotional support dog.

What should a Dr's note say?

The doctor’s note should generally be on the physician’s letterhead to identify the doctor and show legitimacy and provide the physician’s name and contact information. The note will state that you have been under the care of the medical practitioner, that the doctor has determined that you have a disability and that the physician believes that an emotional support dog would assist you with your disability. For privacy reasons and HIPAA compliance concerns, we do not need to see documentation and/or medical regarding your health condition in order to process your emotional support dog registration. We ask that you use this service responsibly and advise you to carry a medical note with you at all times as businesses and public places have a right to see a note from your doctor about your need for an emotional support dog. For more information on obtaining a Dr’s note, see https://www.cptas.com/.

Does my Emotional Support Dog need training

No training is required for an Emotional Support Dog.

Therapy DOG FAQ

What is a Therapy Dog

In order to make your dog a therapy dog, it should have a relaxed demeanor and be well-trained. The staff at each facility you visit will determine if they would like to grant your therapy dog access or not. Therapy dogs are NOT protected by the ADA!

Therapy Dog Requirements?

Anyone may register a therapy dog for any reason. That being said, Therapy Dogs are NOT protected by the ADA, and therefore you may not be able to take your therapy dog to public places and airplane cabins. If applicable, we recommend registering an emotional support dog.